Mitä Integrated Research tekee? Integrated Research Ltd is a company based in Sydney, Australia, which was founded in 1988 by Steve Killelea and has been listed on the Australian Stock Exchange since 1993. The company operates globally and focuses on developing software that supports businesses in monitoring and analyzing IT infrastructures and business processes. The business model of Integrated Research is based on the fact that as businesses become more digitalized, they operate increasingly complex IT systems and business processes. Therefore, it is important to have comprehensive insight into the availability and performance of these systems. The company offers software solutions that help businesses detect and resolve problems early on to ensure the smooth operation of their IT infrastructure. Integrated Research covers various application areas, such as Unified Communications (UC), contact center management, and network monitoring. One of Integrated Research's most well-known software solutions is Prognosis, a powerful monitoring platform that provides real-time visibility into companies' IT infrastructures. Prognosis offers a wide range of modules that allow businesses to monitor and diagnose the health and performance of their core systems, such as UC and contact centers, in order to quickly resolve issues and minimize downtime. Another important product of Integrated Research is the call recording system, which provides a simple yet powerful way to record important activities of contact center employees. This is an extremely important feature for businesses operating in the financial services sector as it allows them to meet their compliance requirements. Integrated Research also offers a UC analytics solution that helps businesses gain detailed insights into interactions between employees, customers, and business partners. The UC analytics solution provides a comprehensive and flexible platform for conducting analyses, generating reports, and gaining insights that can help businesses improve their performance and reduce costs. The company places great emphasis on customer service and support. With its global presence in over 60 countries, Integrated Research is able to provide support and solutions to its customers around the clock. The company has received numerous awards for its customer satisfaction in the past. Integrated Research is a company that is constantly evolving to provide its customers with the best possible solutions. However, it has always remained true to its roots and philosophy, which is based on trust, integrity, and passion for technology and customer service. Integrated Research on yksi Eurpooliin suosituimmista yhtiöistä.