Mitä Altigen Communications tekee? Altigen Communications Inc. is a US-American company that was founded in 1994. It has since become a leading provider of IP telephone systems and contact center solutions. Altigen's history began in Jerry Fleming's garage, an experienced engineer in the telecommunications industry. With his knowledge and passion for technology, he wanted to create an innovative solution that would enable companies to improve their communication and better serve their employees and customers. Together with a small team of developers and salespeople, he began developing and marketing Altigen's first IP telephone systems. In the following years, Altigen expanded its offerings and invested in research and development to provide innovative solutions for customer service, sales, and marketing. Today, the company is a major provider of unified communication systems and contact center software used by small, medium, and large companies in various industries. Altigen's business model is based on a strong focus on customer needs, technological innovation, and collaborative partnerships. The company offers customized solutions tailored to the individual needs and business goals of each customer. It also provides training, support, and consulting services to ensure that customers can fully benefit from the products and solutions. Altigen has various divisions specialized in meeting the needs of companies in different industries and areas. These include: 1. IP telephone systems: Altigen offers a range of IP telephone systems that provide a robust and reliable communication platform for businesses. These systems are scalable and can be tailored to the needs of small to large companies. 2. Contact center software: Altigen offers a comprehensive contact center software that enables companies to effectively communicate with customers and quickly and efficiently handle their inquiries, complaints, and requests. 3. Collaboration solutions: Altigen also offers collaboration solutions that allow companies to collaborate and communicate more effectively. These solutions include web and video conferencing tools that enable collaboration and information exchange in a simple and intuitive way. 4. Cloud-based solutions: Altigen also offers a range of cloud-based solutions that allow companies to save costs and remain flexible. These solutions include cloud-based IP telephone systems, contact center software, and collaboration tools. Some of Altigen's products include: - MaxACD: An advanced contact center software that helps companies effectively communicate with customers and quickly and efficiently handle their inquiries, complaints, and requests. - MaxMobile: A mobile app that allows employees to access Altigen's IP telephone system from anywhere and make or receive calls. - MaxCommunicator: A unified communications platform that improves collaboration and communication among employees and optimizes business processes. - MaxCS: An IP telephone system with advanced features such as voicemail, call forwarding, conference calling, and more. Overall, Altigen offers its customers a wide range of products and solutions that can improve their communication, collaboration, and customer service. The company remains true to its roots by prioritizing customer needs, driving technological innovations, and fostering collaborative partnerships. Altigen Communications on yksi Eurpooliin suosituimmista yhtiöistä.