Lieferando Crisis: Orders Plummet Significantly

Just Eat Takeaway, the parent company of Lieferando, grapples with weak order numbers in North America.

4/18/2024, 9:00 AM
Eulerpool News Apr 18, 2024, 9:00 AM

Lieferando's Parent Company, Just Eat Takeaway, Continues to Face Challenges in North America in the First Quarter. Customers in the USA and Canada remained reluctant to order, overshadowing the slight increases in Northern and Western Europe. Despite intensive efforts, CEO Jitse Groen has so far been unable to find a buyer for Grubhub's US business. This had a negative impact on the share price, which fell by around six percent on Wednesday morning, dropping below the value at the start of the year.

The total number of the group's orders fell by six percent to 214.2 million compared to the previous year, which was slightly below analysts' expectations. The newly introduced fees, including delivery, service, and transaction fees, may have contributed to customers ordering less.

The gross transaction value (GTV), which measures the total value of all orders including taxes, tips, and consumer fees, fell by two percent to just under 6.6 billion euros. Excluding North America, however, GTV increased by four percent to 4.2 billion euros.

In addition to the problems in North America, the regions of Southern Europe, Australia, and New Zealand are also under pressure. Just Eat Takeaway announced its withdrawal from New Zealand, as these markets account for about 40 percent of all orders.

Despite Challenges, the Executive Board Sticks to Its Goal of Achieving an Adjusted Operating Result of Around 450 Million Euros in the Current Fiscal Year. Further Details are Expected with the Half-Yearly Figures. The Gross Transaction Value is Expected to Grow by Two to Six Percent Outside North America and at Constant Exchange Rates. Just Eat Takeaway Shares Temporarily Fell by 5.81 Percent to 13.13 Euros in Amsterdam. The Competitor Delivery Hero Will Present Its Figures on April 25th.

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