Amdocs ROCE 2024

Čo robí Amdocs?

Amdocs Ltd is a multinational software and service provider, founded in 1982 and headquartered in Chesterfield, Missouri, USA. The company specializes in customer experience solutions for businesses such as telecommunications providers, cable operators, satellite TV broadcasters, and other service providers. Amdocs offers solutions for business process and operations management, customer relationship management (CRM), business intelligence (BI) and analytics, as well as API integration management. The company has established itself as a trusted partner for businesses worldwide. The company's history began in Israel, when a group of engineers had the idea to bypass the strict telecommunications regulations in Israel by developing billing software for telephone services. When their system was successful, the founders recognized the opportunities that lay before them and exported their technology to other countries. In 1985, Amdocs expanded to North America and opened its first office there. The company quickly grew and soon provided solutions to global companies such as AT&T, Vodafone, Singtel, and Orange for their service management needs. In 1998, Amdocs went public on the NASDAQ stock exchange, generating hundreds of millions of dollars in revenue within hours – a testament to the company's success in the industry. Amdocs' business model is based on helping market leaders build profitable customer relationships. The goal is to improve customer interactions, meet expectations better, and streamline processes. These solutions can provide bidirectional contact, enabling customers and service providers to interact in real-time on the same platform. Amdocs' management and service solutions focus on telecommunications services, as well as new customer groups and industries that rely on digital platforms. The company's proprietary problem-oriented approach leads to increased effectiveness and efficiency for customers who choose to work with Amdocs. Amdocs has five main divisions that it covers: 1) Network Services – aiming to provide transport services for telecommunications services. 2) Business Process Management – a comprehensive set of business workflows for customer management, providing solutions for order management, customer service, billing, and invoicing. 3) Customer Management – CRM systems that enable real-time customer engagement and provide information for customer-specific marketing strategies for businesses. 4) Analytics and Big Data Products – BI, predictive analytics, and data warehousing for effective utilization of customer databases and information. 5) Cloud platforms for dialogue and context-related and API integration product management. Amdocs offers a variety of products that function both system-wide and as stand-alone services. Amdocs' key products in the network services division include OSS (Operations Support System) and BSS (Business Support System) software solutions integrated into over 250 service provider systems. Amdocs' business process management solutions enable service providers to have unified management of business processes, while the customer management portfolio offers flexible, scalable CRM solutions. Amdocs' analytics and big data segment supports the consolidation of data from various sources in central data centers to provide insights into complex customer relationships. Amdocs has received several industry awards that confirm the effectiveness of its products and services. Forbes recognized the company as one of the fastest-growing companies in America, and Fortune named it one of the most admired companies in the industry in Asia, Europe, and the USA. The company has also made several acquisitions over the years, predominantly in the USA and Europe. In 2005, Amdocs acquired Qpass, a leading company in the digital products industry, followed by the acquisitions of JacobsRimell in 2008 and Bridgewater Systems in 2012. Overall, Amdocs has established itself as a significant provider of customer experience solutions that are highly valued by many major companies worldwide. With a clear focus on innovation, customer service, and continuous development of tools and systems, Amdocs has revolutionized the telecommunications market and is a key player in the industry. Amdocs ist eines der beliebtesten Unternehmen auf Eulerpool.com.