Frontier Communications Corp is a leading American telecommunications company based in Norwalk, Connecticut. Frontier offers a wide range of telecommunications services including broadband internet, cable TV, landline telephone, and VoIP services. The company primarily serves rural areas where there is often limited competition.
Frontier Communications operates in multiple segments: Consumer, Commercial Business, Wholesale, and Frontier Secure. The Consumer segment includes residential customers who require broadband internet, TV, and telephone services. The Commercial Business segment focuses on small and medium-sized businesses that rely on Frontier's telecommunications services. The Wholesale segment targets other telecommunications companies and offers them network connections and other services. Frontier Secure provides customers with solutions for data and device protection.
Frontier offers its customers a wide range of products and services including broadband internet with speeds up to 1 Gbps, cable TV with hundreds of channels and on-demand content, as well as landline phones with toll-free calls to the US, Canada, and Mexico. VoIP services are also offered in some regions. Frontier maintains over 50,000 miles of network backbone infrastructure to ensure customers have unrestricted access to the services they need.
The company also offers a range of additional products and services to provide added value to its customers. These include cloud-based storage and backup solutions, network monitoring and management software, as well as security packages for device and data protection. Frontier also establishes partnerships with other companies to give its customers access to new technologies and applications.
Frontier takes measures to provide excellent customer service. This includes a 24-hour technical hotline for customers, regular service checks and preventive maintenance, as well as a self-service portal where customers can view account information, make payments, and submit support tickets.
Frontier Communications' business model is based on offering its customers a wide range of telecommunications services tailored to the needs of individuals and businesses. By focusing on rural areas where there is often limited competition, the company is able to provide customers with high availability and reliable performance. In addition to its core products, Frontier also offers a range of additional products and services to provide added value and ensure customers stay up to date with technology. Furthermore, the company strives to provide excellent customer service to ensure customer satisfaction and loyalty.
