The USU Software AG is an internationally active software company headquartered in Möglingen, Germany. Since its founding in 1977, the company has specialized in developing solutions for IT service management, knowledge management, business process management, and analytics. The company works closely with customers from various industries such as telecommunications, finance, retail, automotive, and public organizations to develop customized software solutions.
The USU Software AG offers a wide range of software products tailored to different customer needs. One of its most well-known products is the Valuemation Suite, an integrated IT service management solution that automates and simplifies IT service processes. With Valuemation, companies can optimize their IT sector, reduce IT costs, and increase customer satisfaction. The suite includes modules such as incident management, request fulfillment, change management, release management, and service level management. Valuemation is also available as a cloud service.
Another core product of the company is the Knowledge Centered Service (KCS) Suite, a knowledge management solution. The KCS Suite provides companies with the necessary tools to effectively manage their knowledge and quickly resolve customer inquiries. The suite combines a KCS method with a comprehensive software solution that seamlessly integrates into the existing IT landscape. Companies can align their ticketing system, CRM system, and self-service portal with it.
In addition to the Valuemation and KCS products, USU Software also offers business process management (BPM) solutions. With the Process Automation Suite (PAS), companies can automate and optimize their business processes. PAS includes a process designer component that allows processes to be modeled and automated easily and quickly. Furthermore, companies can use dashboards to monitor and improve the performance of their business processes in real time.
As a fourth main product, USU Software has developed a big data analytics program based on advanced analytics technology. With the Advanced Analytics Framework, companies can gain data insights and create business models in real time. The data can be extracted from various sources such as BI systems, ERP systems, social media, etc. The Advanced Analytics Framework is an ideal solution for companies looking to improve their business processes, better understand their customers, and increase their competitiveness.
The business model of the USU Software AG is to focus on the needs of its customers and offer customized solutions for their business processes. With a focus on IT service management, knowledge management, business process management, and analytics, the company helps its customers optimize their business processes, reduce costs, increase customer satisfaction, and enhance their competitiveness.
The company's business strategy is based on the continuous development of existing products and the creation of new innovative solutions for the changing needs of customers. USU Software AG places great importance on close collaboration with its customers and partners in order to develop customized solutions and respond more quickly to customer needs.
In addition to the product package, USU Software also offers services for training, consulting, implementation, and support. The company pursues a partner program to expand its market influence and explore new distribution channels.
The USU Software AG is a pioneering company in the IT industry and has established itself as a trusted partner. With a wide range of products and services and a strong focus on customer centricity, the company is on a growth path and is ready for further success in the future.
