Salesforce, one of the world's leading providers of enterprise software, recently introduced a new technology with the potential to fundamentally transform customer support: AI agents capable of independently handling multi-step tasks. These agents are designed to process inquiries and carry out complex interactions fully automatically in customer service, for example.

In a demonstration, Salesforce showed how this software handled a customer call for a department store chain. It was about exchanging a sweater that had been ordered too small. The AI was able to immediately identify the relevant order through access to the customer account and suggest an appropriate size based on previous purchases. Additionally, the software offered an overview of the available shipping options to the buyer's address.

Marc Benioff, CEO of Salesforce, predicted that by the end of next year, one billion of these AI agents could be in use for various tasks, particularly in customer service. The cost for this service is initially expected to be two dollars per interaction. Salesforce is not the only company working on automating customer interactions with the help of artificial intelligence, but the company's solution promises particular efficiency through its seamless integration into existing customer accounts.

On Friday, the Salesforce stock gained 0.48 percent to reach 254.59 US dollars on the New York Stock Exchange.