Technology Companies Rely on Artificial Intelligence: Microsoft Azure as a Driver for Innovation

The use of generative Artificial Intelligence (AI) is revolutionizing business processes across various industries. The ABB Group, specializing in automated manufacturing and operation, utilizes Microsoft Azure OpenAI Services to improve the carbon footprint of its industrial partners with the Genix Copilot. Effectiveness and sustainability are multiplied, which is expected to lead to a 20% revenue increase for ABB. A similar trend is observed at Air India, whose customer service has been modernized through Azure-powered AI technologies. The virtual assistant AI.g can now answer 10,000 inquiries per day, leading to significant cost savings, while the volume of incoming calls remained the same despite a doubling of passenger numbers. The Campari Group also relies on AI to enhance creativity and minimize routine tasks. Employees report a noticeable increase in their productivity, thanks to Microsoft 365 Copilot. In the logistics sector, C.H. Robinson has reduced the processing time for price requests from hours to seconds using AI, resulting in a significant productivity boost. And Dentsu, a marketing company, optimizes its media plans with astonishing speed through Azure AI solutions. Companies like Eaton and Lenovo are also leveraging AI to streamline internal processes and improve customer service. Mars Veterinary Health accelerates rescue operations for pets through intelligent imaging procedures, making it possible to save lives in less time. Ontada and Toyota demonstrate how AI is revolutionizing research and preserving knowledge in the automotive industry across generations. Both benefit from accelerated data access and more efficient knowledge transfer thanks to Microsoft's generative AI agents. The rollout successes of Microsoft Azure in these enterprises underscore the importance of AI in digital transformation and the potential cost savings that can be achieved through these technologies.