Salesforce presents Agentforce: The Future of Autonomous AI Agents

Salesforce, the global leader in AI Customer Relationship Management (CRM), today unveiled its new AI suite "Agentforce." This groundbreaking technology promises to fundamentally transform workflows in service, sales, marketing, and commerce. Agentforce enables companies to expand their workforce with a click by deploying autonomous agents that analyze data, make decisions, and complete tasks autonomously. A core component of Agentforce is the "Atlas Reasoning Engine," which autonomously evaluates data, makes precise decisions, and fully completes tasks. Companies can quickly and easily create, customize, and deploy their own AI agents with this technology—without requiring deep programming knowledge. The new Agentforce partner network also allows customers to utilize pre-built agents and actions from partners such as Amazon Web Services, Google, IBM, and Workday. Early adopters like OpenTable, Saks, and Wiley are already benefiting from the solution integrated into their systems. Marc Benioff, CEO of Salesforce, highlights the uniqueness of Agentforce and speaks of a "Third Wave of AI," which goes far beyond previous chatbots and copilots. This new era of intelligent agents will be more deeply embedded in customer interactions and act proactively. A remarkable example of the efficiency gains provided by Agentforce is demonstrated by Wiley, which achieved a 40% increase in case resolution rates. This relieves human employees, allowing them to focus on more complex customer service cases. The Salesforce platform, with the Data Cloud as its technical core, enables seamless integration of the AI agents. With the new "Zero Copy" feature, companies can effortlessly link structured and unstructured data from external systems without duplicating it. At the heart of Agentforce, the Atlas Reasoning Engine simulates human thinking and planning. It searches data, creates and refines task plans, and executes them independently. Automation is supported by existing Salesforce technologies like MuleSoft and Salesforce Flow, allowing new capabilities to be integrated smoothly. Pre-built agents like the "Service Agent," "Sales Development Representative," or the "Campaign Optimizer" offer ready-to-use solutions for various business areas. The broad support from partners and the dynamic adaptability make Agentforce a pioneering tool for modern companies aiming to thrive in the digital age. Commercial availability and pricing models will be introduced at the end of October 2024, with some features to follow in early 2025.