Sykes Enterprises AAQS 2024

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Sykes Enterprises Inc. is a globally operating company that offers outsourcing solutions for customer communication. The company's headquarters are located in Tampa, Florida, and Bogotá, Colombia. Sykes was founded in 1977 by John Sykes and started as a telecommunications company. In 1999, the company began outsourcing call center services and has since specialized primarily in this area. Business model: Sykes' business model is based on providing outsourcing solutions for customer communication. This includes examining and analyzing business processes to develop effective and efficient solutions for customers in various industries such as healthcare, telecommunications, and finance. The company also provides technical support services, application management, back-office services, and customer relationship management (CRM). Segments: Sykes Enterprises is divided into three main markets - North America, Latin America, and EMEA (Europe, Middle East, and Africa). Under each region, there are also different service areas specifically tailored to the needs of customers in those regions. For example, the North American market includes the customer interaction sector for financial services, insurance, technology, healthcare, and retail. Products: Sykes offers a variety of products for its outsourcing model. One example is technical support, which assists manufacturers with questions and problems. In addition, Sykes can also provide customer service representatives for various products and services. The company also offers consulting services to customers to improve business processes and has a data analytics-based tool specifically developed for customer communication. In summary, Sykes Enterprises Inc. is a globally operating company for outsourcing solutions in customer communication. The company specializes in providing call center services, technical support, application management, back-office services, and customer relationship management (CRM). Sykes is divided into three main markets - North America, Latin America, and EMEA - and offers a variety of products tailored to the specific needs of customers in these regions. Sykes Enterprises ist eines der beliebtesten Unternehmen auf Eulerpool.com.