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The Otrs AG is a German company specializing in the development and sale of open-source software. It was founded in 2001 by André Mindermann and Martin Edenhofer in Osnabrück. Open-source software is a type of software that is accessible and freely available to everyone. This allows customers to use and improve the software without paying license fees to the manufacturers.
The business of Otrs AG is based on the development and sale of OTRS, an IT service management system that helps companies manage their IT services. OTRS stands for "Open Ticket Request System" and is a web-based system for helpdesk, service management, and customer support purposes. It enables companies to easily and effectively manage customer inquiries, thereby increasing customer satisfaction. The system is available in over 40 languages and is used by over 170,000 companies worldwide.
OTRS is a software application that can be used in various use cases. The main application areas for OTRS are helpdesk, service management, and customer service. The system includes functions such as ticket management, asset management, incident management, problem management, and change management. It can also be used for managing customer feedback and conducting surveys.
OTRS offers a variety of features that allow customers to customize the software to their needs. The system is fully customizable and can be tailored to different company sizes. Customers can also add extensions and modules to enhance the functionality of OTRS. Some of these extensions are free, while others are paid.
Otrs AG also offers professional services tailored to the needs of customers. These include training, consulting, implementation, customization, and integration of OTRS into existing systems. Customers can use the services of Otrs AG to optimize their IT infrastructure and improve their IT services. The services can be performed on-site or remotely.
In recent years, Otrs AG has expanded its portfolio and now also offers other open-source solutions. These include the software opSuite, which serves as an all-in-one solution for service management and customer service, and Zammad, a web-based helpdesk software. The software opSuite includes OTRS, Zammad, and other innovative IT service management solutions that help companies improve their IT services.
Over the years, Otrs AG has received many awards and recognition for its work. In 2008, OTRS was awarded "Best Open-Source Service Management System," and in 2019, the company was recognized as one of the top 100 companies in Germany. Otrs AG has built a global network of partners and resellers to distribute its products and services.
Overall, Otrs AG is a leading provider of open-source software in the field of IT service management and customer service. The company specializes in the development and sale of OTRS and related products, and also offers professional services. Otrs AG is an innovative company that continuously works to develop new products and services to meet customer needs. Otrs هو أحد الشركات الأكثر شعبية على Eulerpool.com.
