Jacada Ltd is a leading provider of solutions for automating customer service processes. The company is headquartered in Atlanta, USA, with offices in Europe, Asia, and Latin America.
Jacada's business model is divided into three main areas: contact center solutions, robotic process automation (RPA), and customer experience. By integrating these areas, Jacada offers companies the opportunity to automate their customer service processes and exceed customer expectations.
Jacada's contact center solutions are based on the use of AI and automation technologies to streamline and improve the customer service process. This includes Visual IVR, Agent Assist, Customer Assist, and Voice Self Service. These solutions allow customers to quickly and easily get answers to their questions and resolve issues. At the same time, contact center employees can work more efficiently without compromising quality or customer service.
Jacada's RPA area offers companies the ability to automate routine manual tasks. These solutions can be used in the same business processes as contact center solutions to make processes more effective and productive overall. Jacada RPA solutions include Desktop Automation, Application Connector, and Business Process Automation.
The third area, customer experience, is critical in terms of customer experience and satisfaction. Jacada offers a range of products to help companies better understand their customers, address their needs, and improve their customer experience. These products include customer feedback analysis, sentiment analysis, journey mapping, and consulting services.
Jacada has also partnered with Israeli AI technology specialist Raaya to provide customers with an even better experience. With Raaya's platform, Jacada uses complex algorithms to combine natural language processing and automated workflows to optimize customer service.
Overall, Jacada is a leading provider of customer service automation solutions. With solutions in contact centers, RPA, and customer experience, companies can improve their customer service processes, increase productivity, and enhance customer service. With its international reach and partnerships, Jacada is well positioned to support companies worldwide in improving their customer experience.
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