Efecte Oyj is a Finnish company specializing in the development of Business Service Management (BSM) solutions. The company offers a range of software products that help businesses optimize their service processes, manage IT infrastructures, and increase customer satisfaction.
The business model of Efecte Oyj focuses on three main areas: software sales, professional services, and maintenance. The company provides software products for IT Service Management (ITSM), IT Asset Management (ITAM), Identity and Access Management (IAM), Enterprise Service Management (ESM), and Self-Service Portal solutions.
Efecte Oyj's software products enable businesses to automate service management processes, allowing them to focus on their customers and business goals. The software solutions are easily customizable and flexible to meet the individual needs of customers. The solutions can be deployed as both on-premise and cloud-based technology.
In terms of professional services, the company offers support for software implementation, training, and configuration. Efecte Oyj has an experienced and certified ITSM team that helps customers improve their service management processes and optimize the software.
Efecte Oyj's maintenance and support is focused on continuously improving the software and customer satisfaction. The company provides 24/7 support and technical assistance to ensure that the software is always up-to-date and functioning optimally.
Efecte Oyj has a wide range of products tailored to the individual business needs of customers. The ITSM products allow customers to automate service management processes, manage service-level agreements, and utilize reporting tools for transparency and compliance. The IAM products enable customers to optimize identity and access management for employees and customers, while the ITAM products help customers effectively manage their IT assets and save costs.
The ESM solution from Efecte Oyj allows customers to extend service management processes to other departments such as human resources or finance, enabling seamless provision of enterprise services. The self-service portal solution allows customers to provide their end-users with a self-service environment for service requests, automating and simplifying complex IT service requests.
Over the years, Efecte Oyj has built a broad customer base encompassing companies from various industries. Customers include companies such as Deutsche Bahn, Telenor, Posti Group, and the Finnish police. Efecte Oyj is committed to increasing customer satisfaction by providing high-quality products and services and constantly improving their value proposition.
In summary, the business model of Efecte Oyj is based on providing high-quality BSM solutions, professional services, and customer service maintenance. The company strives to meet the individual needs of customers in order to promote customer satisfaction and company growth.