Zendesk (ZEN) Stock Price
Zendesk Price
Over the last 10 years Zendesk grew revenue by 56.1% annually, reaching 1.34 B USD. For Zendesk, the net margin of -16.7% is up versus -25.7% a few years ago.
Zendesk stock price
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Stock Price
ⓘHow to Read This Chart
This chart tracks the historical stock price of Zendesk over time. You can switch between daily, weekly, and monthly views and select custom time ranges — from a single day to the full available history. Use the toggle to view price changes in absolute currency terms or as a percentage change relative to the starting date.
Total Return vs. Price Return
The "Total Return" toggle includes reinvested dividends on top of the pure price movement. This is critical because dividends can account for a significant portion of long-term returns. Historically, roughly 40 % of the S&P 500's total return has come from dividends. Always compare total return when evaluating a stock's real performance against a benchmark.
Intraday Price Data
When viewing a one-day time frame, the chart displays real-time intraday price movements. This is useful for observing how Zendesk stock reacts to market openings, earnings releases, or breaking news throughout the trading session.
What to Look For
Look for long-term trends (sustained upward or downward movements over months and years), support and resistance levels (price zones where the stock repeatedly bounces or reverses), and volatility (how much the price fluctuates day to day). Comparing Zendesk's price chart to a market index like the S&P 500 can reveal whether the stock is outperforming or underperforming the broader market.
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Zendesk Revenue, EBIT, Net Income
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Zendesk Income Statement, Balance Sheet, Cash Flow Statement
| REVENUEB USD |
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| REVENUE GROWTH% |
| GROSS MARGIN% |
| GROSS INCOMEB USD |
| EBITM USD |
| EBIT MARGIN% |
| NET INCOMEM USD |
| NET INCOME GROWTH% |
| SHARESM |
| 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022e | 2023e | 2024e | 2025e | 2026e |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0.02 | 0.04 | 0.07 | 0.13 | 0.21 | 0.31 | 0.43 | 0.60 | 0.82 | 1.03 | 1.34 | 1.66 | 1.92 | 2.65 | 3.26 | 4.05 |
| – | 153.33 | 89.47 | 76.39 | 63.78 | 49.52 | 38.26 | 39.07 | 36.45 | 26.10 | 30.03 | 23.77 | 15.76 | 38.18 | 22.99 | 24.22 |
| 66.67 | 63.16 | 65.28 | 63.78 | 67.79 | 70.10 | 70.47 | 69.73 | 71.32 | 75.61 | 79.45 | 79.45 | 79.45 | 79.45 | 79.45 | 79.45 |
| 0.01 | 0.02 | 0.05 | 0.08 | 0.14 | 0.22 | 0.30 | 0.42 | 0.58 | 0.78 | 1.06 | 1.32 | 1.52 | 2.10 | 2.59 | 3.22 |
| -7.00 | -24.00 | -21.00 | -66.00 | -82.00 | -104.00 | -114.00 | -138.00 | -201.00 | -198.00 | -166.00 | 128.00 | 179.00 | 309.00 | 478.00 | 746.00 |
| -46.67 | -63.16 | -29.17 | -51.97 | -39.42 | -33.44 | -26.51 | -23.08 | -24.63 | -19.24 | -12.41 | 7.73 | 9.34 | 11.66 | 14.67 | 18.43 |
| -7.00 | -24.00 | -22.00 | -67.00 | -84.00 | -103.00 | -110.00 | -131.00 | -169.00 | -218.00 | -223.00 | 90.00 | 124.00 | 196.00 | 292.00 | 438.00 |
| – | 242.86 | -8.33 | 204.55 | 25.37 | 22.62 | 6.80 | 19.09 | 29.01 | 28.99 | 2.29 | -140.36 | 37.78 | 58.06 | 48.98 | 50.00 |
| 59.10 | 20.00 | 57.20 | 73.30 | 89.07 | 95.79 | 102.04 | 107.39 | 112.50 | 116.99 | 121.12 | 121.12 | 121.12 | 121.12 | 121.12 | 121.12 |
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Income Statement Key Figures
ⓘRevenue and Revenue Growth
Revenue is the starting point of every income statement — it measures the total sales Zendesk generates from its core business. Revenue growth (expressed as year-over-year percentage change) is one of the most important indicators of business momentum. Sustained growth above 10 % annually is generally considered strong, while declining revenue is a serious warning sign that demands investigation.
Gross Margin
Gross margin = (Revenue − Cost of Goods Sold) ÷ Revenue. It reveals what percentage of each dollar of revenue Zendesk retains after direct production costs. High gross margins (above 50 %) are typical of asset-light businesses like software and brands, while capital-intensive industries like manufacturing often operate below 30 %. Compare Zendesk's gross margin to industry peers and track it over time to spot improving or deteriorating pricing power.
EBIT and EBIT Margin
EBIT measures operating profit — what remains after subtracting all operating expenses (including R&D, sales, and administrative costs) from gross profit. The EBIT margin shows this as a percentage of revenue. Because it excludes interest and taxes, EBIT allows fair comparisons between companies with different debt levels and tax jurisdictions. A rising EBIT margin indicates improving operational efficiency.
Net Income and Earnings Per Share (EPS)
Net income is the company's final profit after all expenses, interest, and taxes. Dividing net income by the number of shares outstanding gives you EPS — the single most influential metric in stock valuation. Consistent EPS growth is the primary driver of long-term stock price appreciation. Always check whether EPS growth comes from genuine profit improvement or from share buybacks reducing the share count.
Shares Outstanding
The total number of shares Zendesk has issued. A declining share count (through buybacks) boosts EPS and signals management confidence. A rising share count (through stock issuance) dilutes existing shareholders. Always monitor this number alongside EPS to get the full picture of per-share value creation.
Analyst Estimates
The projected figures represent consensus estimates from professional analysts. Compare these forecasts against Zendesk's historical growth rates to assess whether expectations are realistic. A company that consistently beats consensus estimates tends to see its stock price rewarded over time, while repeated misses erode investor confidence.
Zendesk stock margins
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Zendesk Stock Revenue, EBIT, Earnings per Share
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Zendesk business model & stock analysis
Zendesk SWOT Analysis
Strengths
Zendesk Inc has several key strengths that contribute to its success in the market. Firstly, the company offers a comprehensive and user-friendly customer support software solution, which caters to the needs of businesses of all sizes. This highly customizable and scalable platform allows companies to efficiently manage and resolve customer queries, enhancing customer satisfaction. Secondly, Zendesk has a strong brand presence and reputation in the industry, which helps in attracting new customers and retaining existing ones. Lastly, the company has a global reach with a wide customer base, providing it with a diversified revenue stream.
Weaknesses
Despite its strengths, Zendesk Inc also faces certain weaknesses that could hinder its growth. One such weakness is the intense competition in the customer support software market, with many established players offering similar solutions. This makes it challenging for Zendesk to differentiate itself and maintain market share. Additionally, as a software-as-a-service (SaaS) provider, Zendesk relies heavily on a stable and secure internet connection. Any disruptions or cybersecurity threats could affect the performance and reliability of the platform, potentially leading to customer dissatisfaction.
Opportunities
There are several opportunities that Zendesk Inc can capitalize on to drive its future growth. The increasing focus on customer experience and satisfaction provides an opportunity for Zendesk to further enhance and expand its customer support software offerings. In addition, the growing global demand for SaaS solutions presents an opportunity for Zendesk to expand its market presence and reach new customers. Moreover, the company can explore strategic partnerships and acquisitions to diversify its product portfolio and enter new markets.
Threats
Zendesk Inc faces certain threats that could impact its business operations and profitability. One of the major threats is the emergence of new competitors in the customer support software market, which can disrupt Zendesk's market position and erode its customer base. Additionally, rapid technological advancements and changing customer preferences pose a threat as they may require Zendesk to continually invest in research and development to stay competitive. Moreover, economic downturns or global crises can lead to reduced corporate spending and lower demand for customer support solutions, adversely impacting Zendesk's revenue.
Zendesk Employees
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Zendesk Segments
Zendesk Revenue by Region
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Zendesk Eulerpool Fair Value
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Fair Value Estimate
ⓘWhat Is Fair Value?
Fair value is an estimate of what a stock is truly "worth" based on its financial fundamentals, independent of the current market price. If the calculated fair value is above the current share price, the stock may be undervalued — and vice versa. This chart shows three different fair value approaches so you can cross-check them against each other.
Earnings-Based Fair Value
Calculated by multiplying the current earnings per share (EPS) by the average historical P/E ratio over a selected multi-year period. The smoothing over several years filters out temporary spikes or dips. If this fair value exceeds the market price, it suggests the stock is cheap relative to its earning power.
Example: Fair Value (Earnings) 2022 = EPS 2022 × Average P/E 2019–2021
Revenue-Based Fair Value
Derived by multiplying revenue per share by the average historical price-to-sales ratio. This method is particularly useful for companies with volatile or temporarily depressed earnings, as revenue tends to be more stable than profits. It answers: "At what price has the market historically valued each dollar of this company's sales?"
Example: Fair Value (Revenue) 2022 = Revenue per Share 2022 × Average P/S 2019–2021
Dividend-Based Fair Value
Calculated by dividing the dividend per share by the average historical dividend yield. This approach is most relevant for mature, consistently dividend-paying companies. If the resulting fair value is higher than the current price, it implies the stock offers a better yield than its historical average.
Example: Fair Value (Dividend) 2022 = Dividend per Share 2022 ÷ Average Yield 2019–2021
How to Use This Chart
When all three fair value lines converge above the current price, it strengthens the case that the stock is undervalued. When they diverge, investigate why — it may indicate a structural shift in margins, payout policy, or growth rate. The forward estimates on the right extend the analysis using projected fundamentals, helping you assess whether the current price already reflects future growth expectations.
Zendesk historical P/E ratio, EBIT multiple, and P/S ratio
Zendesk annual returns
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Annual Return
ⓘWhat This Chart Shows
This chart breaks down 's total annual return into two components: price return (gains or losses from stock price movement) and dividend return (income received from dividend payments). Together, they represent the total return an investor would have earned in each calendar year.
Price Return
Price return measures the percentage change in 's stock price from January 1st to December 31st of each year. Positive bars indicate the stock appreciated; negative bars show a decline. This is the component most investors focus on, but it tells only part of the story — especially for dividend-paying stocks.
Dividend Return
Dividend return represents the income generated from dividends paid during the year, expressed as a percentage of the starting stock price. While it may seem small in any single year (typically 1–4 % for established companies), dividends compound significantly over decades and have historically contributed roughly 40 % of total stock market returns.
What to Look For
Examine how many years showed positive vs. negative returns to gauge consistency. A stock with mostly positive years and small drawdowns suggests lower risk. Also compare 's annual returns to a benchmark index — consistently outperforming the market is a hallmark of a strong investment. Pay attention to the worst years: understanding downside risk is just as important as chasing upside potential.
Zendesk shares outstanding
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Zendesk Analyst Rating Actions
| Date | Firm | Action | Rating | Reliability |
|---|---|---|---|---|
| 7/26/2022 | Downgrade | OutperformPerform | – | |
| 7/26/2022 | Downgrade | BuyHold | – | |
| 7/26/2022 | Downgrade | Market OutperformPerform | – | |
| 7/18/2022 | Maintained | Neutral | 51 | |
| 6/29/2022 | Downgrade | BuyHold | – | |
| 6/28/2022 | Downgrade | OverweightEqual Weight | 33 | |
| 6/27/2022 | Downgrade | OverweightEqual Weight | 33 | |
| 6/17/2022 | Maintained | In Line | 62 | |
| 6/13/2022 | Downgrade | OverweightEqual Weight | 60 | |
| 6/10/2022 | Maintained | Buy | – |
Eulerpool Reliability Score (0–100): measures how often a firm’s bullish or bearish calls were directionally correct three months later, blended with the average return following its calls. Every rating we record is stored permanently and scores update continuously; firms with fewer than 3 measured calls are not scored yet.
Zendesk Earnings Estimates & Surprises
| Date | EPS estimate | EPS Actual | Revenue Estimate | Price reaction | Quarterly report |
|---|---|---|---|---|---|
| 7/26/2023 | 0.28USD | - | 472.11 MUSD | - | 2023 Q2 |
| 4/26/2023 | 0.26USD | - | 454.65 MUSD | - | 2023 Q1 |
| 2/8/2023 | 0.25USD | - | 446.24 MUSD | - | 2022 Q4 |
| 10/27/2022 | 0.22USD | - | 432.81 MUSD | - | 2022 Q3 |
| 7/28/2022 | 0.12USD | - | 410.61 MUSD | - | 2022 Q2 |
| 4/28/2022 | 0.15USD | - | 390.38 MUSD | - | 2022 Q1 |
| 2/10/2022 | 0.18USD | - | 375.38 MUSD | - | 2021 Q4 |
| 10/28/2021 | 0.17USD | - | 340.33 MUSD | - | 2021 Q3 |
| 7/29/2021 | 0.16USD | - | 324.59 MUSD | - | 2021 Q2 |
| 4/29/2021 | 0.13USD | - | 299.09 MUSD | - | 2021 Q1 |
Zendesk shareholder structure
| % | Name |
|---|---|
9.53500% | |
5.60829% | |
4.59852% | |
3.15435% | |
2.94873% | |
2.27986% |
Zendesk Beneficial Ownership Filings (SEC 13D/G)
| Stake | Holder | Filing |
|---|---|---|
18.10% | SEC ↗ | |
18.10% | SEC ↗ | |
18.10% | SEC ↗ | |
18.10% | SEC ↗ | |
12.93% | SEC ↗ | |
12.93% | SEC ↗ | |
12.93% | SEC ↗ | |
11.08% | SEC ↗ | |
9.09% | SEC ↗ | |
7.40% | SEC ↗ |
Zendesk Executives and Management Board
19 members · avg. age 52 · 32 % women
Mr. Mikkel Svane (50)
Chairman of the Board, Chief Executive Officer · since 2007
6.49 M USD
Management
Ms. InaMarie Johnson (56)
Chief People and Diversity Officer
Mr. Norman Gennaro (54)
President of Sales
Mr. Adrian McDermott (52)
Chief Technology Officer
Mr. John Geschke (50)
Chief of Staff
Ms. Shelagh Glaser
Chief Financial Officer, Principal Financial officer, and Principal accounting officer
Mr. Marc Cabi (60)
Deputy Chief Financial Officer
Board of Directors
Mr. Carl Bass (63)
Lead Independent Director
Mr. Thomas Szkutak (60)
Independent Director
Ms. Michelle Wilson (58)
Independent Director
Mr. Michael Frandsen (59)
Independent Director
Mr. Michael Curtis (42)
Independent Director
Ms. Hilarie Koplow-McAdams
Independent Director
Zendesk Supply Chain
Zendesk Supply Chain
Correlation: how closely stock prices move together
| # | Name | Trend | |||
|---|---|---|---|---|---|
| 1 | -0.30 | -0.03 | — | ||
| 2 | -0.36 | — | — | ||
| 3 | — | — | — | ||
| 4 | — | — | — | ||
| 5 | -0.19 | -0.17 | — |
Frequently asked questions about Zendesk
Zendesk Inc's business model revolves around providing customer service software solutions. The company offers a cloud-based platform that allows businesses to manage and automate their customer support operations. Zendesk's software enables companies to streamline their customer service processes by centralizing customer inquiries, providing self-service options, and facilitating efficient agent-customer interactions. By offering a range of products and services, such as ticketing systems, chatbots, and customer engagement tools, Zendesk aims to enhance customer satisfaction and improve overall customer experience. As a leading provider of customer service software, Zendesk Inc primarily generates revenue through subscription fees for its various software packages.
Zendesk Inc is primarily active in the software and technology industry.
Some of the main competitors of Zendesk Inc in the market include Freshworks Inc, Salesforce.com Inc, and ServiceNow Inc.
Zendesk Inc. is a leading customer service software company that was founded in 2007 in San Francisco. It was established by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. Zendesk Inc. offers a cloud-based customer service platform that helps businesses build better relationships with their customers. The company's software allows organizations to streamline support operations, improve customer engagement, and provide personalized experiences. With a strong focus on simplicity and ease of use, Zendesk Inc. has grown to become a trusted partner for over 170,000 businesses worldwide, including renowned companies such as Airbnb, Uber, and Shopify.
Zendesk Inc. has achieved significant milestones since its inception. One notable achievement is its successful initial public offering (IPO) in 2014, which allowed the company to raise substantial capital and increase its market presence. Additionally, Zendesk has experienced remarkable growth, expanding its customer base and becoming a leading provider of customer service and engagement software. The company has continuously enhanced its product offerings, introducing innovative features and functionalities to meet evolving customer needs. Zendesk's commitment to delivering exceptional customer experiences has been recognized through various accolades and industry awards. Overall, Zendesk Inc. has made remarkable strides in establishing itself as a prominent player in the software-as-a-service (SaaS) industry.
Zendesk Inc is a global customer service software company that is primarily present in multiple countries and regions. It has established a strong presence in North America, Europe, and the Asia-Pacific region. In North America, Zendesk Inc serves customers throughout the United States and Canada. In Europe, it has a significant presence in countries such as the United Kingdom, Germany, France, and Sweden. In the Asia-Pacific region, Zendesk Inc operates in countries like Australia, Japan, Singapore, and India. With its widespread presence, Zendesk Inc caters to the customer service needs of businesses across the globe efficiently and effectively.
Zendesk Inc represents a strong set of values and a dedicated corporate philosophy. This customer service software company believes in the importance of providing exceptional customer experiences. Zendesk is committed to maintaining transparency, integrity, and trust with its customers. Their philosophy revolves around the idea of delivering simple, innovative, and effective solutions to help businesses build better relationships with their customers. By promoting collaboration, empathy, and continuous improvement, Zendesk aims to empower companies to create meaningful connections and deliver outstanding support services.
19 analysts currently rate the Zendesk stock: 4 recommend buying, 15 holding and 0 selling.
The Zendesk share (ZEN) is listed on 6 stock exchanges, including: NYSE (ZEN), Frankfurt (0ZD.F), München (0ZD.MU), Düsseldorf (0ZD.DU), London (0M3F.L), SIX (Zürich) (0ZD.SW).
Zendesk Inc. is a US software company that offers its customers various platforms for customer feedback, support, sales, analytics, and communications management. The company is known for its easy-to-use customer support software, which is used by businesses worldwide. The core product of Zendesk is the customer service management system, which allows companies to manage customer inquiries and feedback interactions. The software is a cloud-based solution that can be tailored to the needs of businesses of any size. Zendesk's customer feedback management offers businesses a simple, effective way to collect and analyze feedback from customers. The platform allows companies to track feedback in real-time, identify trends and sentiments, and quickly respond to customer issues. Zendesk's sales management platform provides businesses with a suite of tools for managing and automating sales processes. The platform makes it easier for salespeople to track sales opportunities, maintain customer relationships, and generate more revenue. Zendesk also offers an analytics platform for businesses, which allows them to track important business data in real-time. The platform provides insights into key metrics such as customer satisfaction, customer retention, employee performance, and revenue. Last but not least, Zendesk offers a communications management solution to help businesses manage customer communication. The platform enables seamless communication between customers and employees, as well as automated engagement through chatbots and artificial intelligence. Zendesk has a broad network of partners that support the business and enable companies to maximize the use of Zendesk's platforms. The company also offers an extensive online community where users can exchange ideas and help each other. Zendesk's business model is based on a subscription model, where customers pay for access to Zendesk's various platforms and products. The company also generates revenue through the sale of training, professional services, and partnerships. Overall, Zendesk is a leading provider of customer feedback, support, sales, analytics, and communications management solutions for businesses. The company is known for its easy-to-use and powerful software that helps businesses improve their customer relationships and enhance their business outcomes.
The revenue cannot currently be calculated for Zendesk.
The profit cannot currently be calculated for Zendesk.
The P/E ratio cannot be calculated for Zendesk at the moment.
The P/S cannot be calculated for Zendesk currently.
The Eulerpool Quality Score for Zendesk is 4/10.
The ISIN of Zendesk is US98936J1016. The ISIN (International Securities Identification Number) is a globally unique identifier for securities.
The WKN of Zendesk is A1115T. The WKN (Wertpapierkennnummer) is a six-digit German security identification number.
The ticker of Zendesk is ZEN. The ticker symbol is used to trade Zendesk shares on the stock exchange.
Zendesk is assigned to the 'Information technology' sector.
The dividends of Zendesk are distributed in USD.
Zendesk stock
Zendesk Ticker
Zendesk FIGI
All fundamentals and in-depth analysis of Zendesk
Our stock analysis for Zendesk stock includes important financial indicators such as revenue, profit, P/E ratio, P/S ratio, EBIT, as well as information on dividends. We also assess aspects such as stocks, market capitalization, debt, equity, and liabilities of Zendesk. If you are looking for more detailed information on these topics, we offer comprehensive analyses on our subpages.