Jacada Supply Chain

What does Jacada do? Jacada Ltd is a company based in Atlanta, Georgia that specializes in customer service software and automation. It was founded in 1990 by Gideon Hollander. Jacada initially focused on automating travel agencies and developing Graphical User Interfaces (GUIs) for IBM mainframes. However, over the years, the company shifted its focus to developing call center software to improve customer service. Jacada's software allows customer service teams to automate processes, increase efficiency, and provide personalized interactions with customers. The company offers a range of solutions for improving processes such as customer service, sales, and support. Some of its products include Unified Agent Desktop (UAD) for call center management and visual IVR solution for customer navigation. Jacada also has a presence in Europe, Australia, and Israel, with a customer base consisting of various industries. Recently, the company has shifted its focus to robotic process automation (RPA) and AI-driven self-service solutions. Jacada has received regular awards for its customer support software and continues to be a prominent player in the technology industry, aiming to support and improve customer service worldwide. Jacada is one of the most popular companies on Eulerpool.