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What does Freshworks do? Freshworks Inc is a global software company specializing in CRM software solutions. The company was founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy. Freshworks offers a wide range of products for small and medium-sized businesses, including customer and sales management, customer support, marketing automation, cloud telephony, and IT service management. The company aims to simplify and improve the relationships between businesses and their customers. Freshworks has over 50,000 customers in over 120 countries, with an annual portfolio worth several hundred million US dollars. The company operates on a subscription-based business model, offering various plans for different customer requirements. It also offers a free version for startups and small businesses. Freshworks provides a 30-day free trial for all its products, allowing customers to test the software solutions for their suitability. The company has developed different divisions for customer and sales management, customer support, marketing automation, IT service management, and cloud telephony. Freshworks has become one of the fastest-growing SaaS companies with a significant customer base and a diverse range of products. Freshworks is one of the most popular companies on Eulerpool.