Duo World EBIT/Assets

What does Duo World do? Duo World, Inc. generates revenue through its software solutions, primarily targeting businesses needing customer engagement tools. The company offers Facetone, a communication platform for on-premises or cloud-based PABX, IVR, and call center management, alongside Smoothflow, which enables machine-driven conversational automation without human intervention. DialDesk serves the SME segment with cloud-based SaaS contact center software. These products are sold to enterprises requiring customer lifecycle management, care, and contact center solutions, focusing on both on-premises and cloud delivery models. Facetone is positioned for clients needing integrated communication systems, while Smoothflow targets automation for customer interactions. DialDesk specifically addresses SMEs seeking affordable cloud contact center solutions. The company's revenue streams are derived from licensing and subscription fees for these platforms, catering to businesses across various sectors that prioritize customer service efficiency and scalability. The firm’s product portfolio emphasizes seamless customer engagement through technology, with Facetone supporting traditional and cloud-based communication infrastructure, Smoothflow enabling fully automated conversational flows, and DialDesk providing accessible contact center tools for smaller businesses. Revenue is generated through direct sales of these software solutions to enterprise and SME clients requiring comprehensive customer service management systems. Duo World is one of the most popular companies on Eulerpool.