Capita AAQS 2024

Vad gör Capita?

Capita PLC is a British company founded in 1984. It is headquartered in London and is one of the leading companies in outsourcing and business process outsourcing (BPO) in Europe. Capita employs over 50,000 employees and has clients in various industries such as public administration, healthcare, banking, and retail. Capita specializes in providing business process services. This means that Capita helps clients optimize and improve their business processes to increase productivity and reduce costs. Capita offers a range of services including call centers, accounting, human resources, IT services, and digital marketing solutions. Capita is divided into different divisions, each specializing in different industries or services. Here are some examples: - Capita Government Services: This division provides services for public administration such as tax and financial data management, unemployment support, and pension administration. Capita Government Services works with the UK government to implement policy initiatives. - Capita Health Solutions: This division specializes in the healthcare sector and offers solutions for patient data management, health process optimization, and IT support. Capita Health Solutions works with doctors, hospitals, and other healthcare facilities to ensure they can work more effectively and efficiently. - Capita Customer Management: This division focuses on customer experience and provides call center solutions, digital marketing, and customer service management. Capita Customer Management works with companies in retail, energy, telecommunications, and finance sectors to ensure their customers have a first-class experience. Capita has also developed some products in recent years to help customers improve their business processes. Here are some examples: - One Revenues and Benefits: This product is a software solution that enables public administration to manage tax and financial data more effectively. One Revenues and Benefits automatically processes support applications and helps detect fraud. - One I&C: This software solution is a digital platform that helps companies manage their IT infrastructure. One I&C provides a central point for monitoring and managing IT resources. - One Customer Service: This software solution is a digital customer service portal that helps companies provide excellent service to their customers. One Customer Service provides customers with a central point of contact for their questions and complaints and ensures they are addressed quickly and effectively. Capita has made some significant acquisitions over the years to expand its service offering. The most notable acquisitions include the acquisition of Xchanging, a business process services company, in 2016, and the acquisition of Vertex, a payroll services provider, in 2011. Overall, Capita is a significant company in the field of business process services. The company offers a wide range of services and solutions for various industries and is capable of helping its clients optimize and improve their business processes. Capita ist eines der beliebtesten Unternehmen auf Eulerpool.com.